Bulky items collection

Bulky items collection

If you have large household items such as fridges, washing machines, or sofas, that you can't donate, recycle, or take to a recycling centre, you can book a home collection through our bulky waste service.

Donate your items

Before booking a collection, please think about whether your items could be reused. Reuse is better for the environment than recycling or disposal.

• Sell or give away online: Use platforms like eBay, Freegle, Freecycle, Gumtree.
• Donate to charity: If your items are in good condition, especially furniture, charities , such as the British Heart Foundation, DEBRA or Emmaus, may accept them and offer free collection.

What we collect

Here’s a list of items we can collect, grouped by category:

What we do not collect

We can not collect the following items:

• Vehicle Parts,
• Green Waste & Logs,
• Cardboard,
• Asbestos,
• Fluorescent Tubes,
• Building Waste,
• External Doors & Windows,
• Kitchen Cupboards/Work Surfaces/Tiles,
• Fixtures and Fittings,
• Bags of Rubbish or Soil,
• Clothes,
• Paint
• Gas Canisters

You can take many of these items to your local recycling centre. Find out what you can recycle on the WasteAware website.

Cost

The costs will be calculated on the online form and will be clearly stated during the payment process. Please note:

• Each collection day is charged separately.
• American-style fridge/freezers are charged at £86 each.
• Larger items may count as more than one (e.g. a corner sofa = 2 items).

Collection Days

Please note: POPs (Persistent Organic Pollutants) are harmful chemicals that break down slowly and can contaminate the environment. We will collect items containing POPs separately and must not be placed in your grey bin.

Book a collection

To book, log onto your MyDacorum account, select the items you want collecting and then pick from available collection dates.

Book a Bulky Waste Collection

• Put items out early: Make sure your items are outside and ready for collection by 6:45am on your booked day. They will be collected between 6:45am and 4:15pm on your collection day.
• Outdoor collections only: Crews won’t collect items from inside your home, sheds, garages, or anywhere involving steps.
• Place items close to the road: Leave them where you told us during booking, ideally as near the roadside as possible.
• Keep it visible and accessible: Items must be clearly visible from the road and easy for the crew to reach - no blocked paths or obstacles.
• Collection Policy: We'll only collect items that you have listed for collection and that the collection crew can access.
• Remove extras and contents: Take off or empty anything on, in, or around the items. For example:
  • Remove food or liquids from fridges/freezers.
  • Take out books, CDs, or other contents from cabinets or shelves.

Make a Cancellations or Amendment

To get a refund, you must cancel by midday the day before your collection via your MyDacorum account. 

You’re allowed to add, swap, or replace items in your booking up to 24 hours before your collection via your MyDacorum account. 

Take your items to a recycling centre

You can also take bulky household items and garden waste to the Recycling Centres free of charge. These are located at Eastman Way, Hemel Hempstead and Northbridge Road, Berkhamsted.