warning sign Our Customer Service phone lines will be closed on Good Friday (15 April) and Bank Holiday Monday (18 April). During these times you can still use all our online services.

You can also contact the emergency council housing repairs service on 0800 018 6050 and make payments using our 24 hour automated service on 0345 370 6070  ×

Bulky items collection

Donate your items

It is always better to give your items to someone else to use rather than recycling or disposing of them. There are plenty of ways to do this, either by giving them away for a small price or free of charge on sites such as eBayFreegle, Freecycle, Gumtree or various online market place groups. 

If you have good-quality items to donate, such as furniture, local charity shops are happy to accept these. Many charities, such as British Heart FoundationDEBRA or Emmaus, offer a free collection service.

Bulky items collection

We provide a paid collection service for unwanted bulky household items. A bulky item is considered to be anything you could take with you when moving home. For example, free-standing items such as beds, wardrobes, sofas, fridges and cookers.

Please note: Building material, or anything that is part of the fabric of the house, such as rubble, car parts and kitchen units, are not considered to be bulky household items.

You may be able to dispose of larger non-bulky waste items at your local recycling centre. Find out what you can recycle on the WasteAware website.


As metals, electrical items and white goods (such as fridges, freezers, cookers and washing machines) are recycled and are collected on a separate day to ordinary household items, these are now being charged for separately. Please note: We can only collect two fridges/freezers per bulky item request.

  • Up to three household items on one day £45, for a Dacorum Card holder £36
  • Up to six household items on one day £70, for a Dacorum Card holder £49
  • Up to three white goods, electrical or metal items on one day £45, for a Dacorum Card Holder £36
  • Up to six white goods, electrical or metal items on one day £70, for a Dacorum Card holder £49
  • American-style fridges/freezers are charged at £70 each due to their larger size
  • A quoted collection may be possible for over six items, or unusual items.

Book a collection

To book a collection or for advice, please call 01442 228000 and ask for 'Waste Services'.

Card payments are processed at the time of the booking. If you are unable to pay by card then your payment must be received before the date of the collection slot. The collection of your items will be made from the boundary of your property between 6.45am and 4.15pm on the arranged day.


In order to safeguard our staff, please make sure to use good standards of hygiene when placing items out for collection. If anyone in your household is in isolation or showing symptoms of COVID-19, please do not book a bulky waste collection. If you are showing symptoms or have tested positive after having already booked a collection, please contact us as soon as possible to reschedule or refund your collection. 


In order to get a refund, any booking cancellations must be completed by midday the day before the collection date. (This means that if you have a collection booked for a Tuesday, the cancellation must be made no later than midday on the Monday.) Please note: the office is closed on Saturdays and Sundays. Bookings made for Mondays must be cancelled by midday on Friday. 

Take your items to a recycling centre

You can also take bulky household items and garden waste to the Recycling Centres free of charge. These are located at Eastman Way, Hemel Hempstead and Northbridge Road, Berkhamsted.