warning sign Our Customer Service phone lines will be closed on Good Friday (15 April) and Bank Holiday Monday (18 April). During these times you can still use all our online services.

You can also contact the emergency council housing repairs service on 0800 018 6050 and make payments using our 24 hour automated service on 0345 370 6070  ×

Benefits

Universal Credit

Universal Credit has started to replace housing benefit for some working-age claimants. Visit the Government website to find out if you need to claim Universal Credit instead of housing benefit.

How long will my claim take?

If you have handed in a new claim for Housing Benefit or Council Tax Support today, it will take about two weeks for us to calculate your benefit or write to you if we need some more information.

If you have told us about a change in your circumstances today, it will take about two weeks for us to calculate your benefit or write to you if we need some more information.

Benefit cap

The Government has introduced a limit on the total amount of benefit that most working age people can get. For more information, please visit the Government website.

Electronic communications order

So that we can accept reports of changes in circumstances over the internet, the benefit rules require the Chief Executive to make a formal direction to allow this. View  the full text of the direction (PDF 286 KB)