warning sign Our Customer Service phone lines will be closed on Good Friday (15 April) and Bank Holiday Monday (18 April). During these times you can still use all our online services.

You can also contact the emergency council housing repairs service on 0800 018 6050 and make payments using our 24 hour automated service on 0345 370 6070  ×

Planning and development

Our planning department is split into two elements. The first is Strategic Planning (planning policies), who prepare and review the planning policies, proposals and detailed guidance/advice on development within the borough, against which proposals for planning permission will be assessed. It deals with the long-term land use planning of the borough.

The other is Development Management, who deal with the day-to-day processes and decisions about individual applications to ensure that all development fits into the strategic plan. The main areas of the planning and development department can be seen below: