warning sign Our Customer Service phone lines will be closed on Good Friday (15 April) and Bank Holiday Monday (18 April). During these times you can still use all our online services.

You can also contact the emergency council housing repairs service on 0800 018 6050 and make payments using our 24 hour automated service on 0345 370 6070  ×

Our policies

Service standards

You can view the full  Recycle for Dacorum policies and procedures (PDF 165KB) here. Click on the headings below for a summary of the service you can expect from us and the ways that you can help us deliver this.

Waste collection commitment

We have signed up to the Waste Collection Commitment. The commitment is a national standard of service devised by WRAP - the Waste Resources Action Programme. The principles within the commitment are now being used across the country as the definition of a good service.

What the commitment means for you

We are proud to have signed up and will be making every effort now and in the future to ensure that the service meets your expectations.

In line with the commitment, we aim to:

  • Improve the web pages for this service
  • Provide information about the service
  • Offer better information at the point of collection

In this section