Assisted collection

An assisted collection is available to householders if they are unable to take their wheeled bins and caddy to the kerbside due to:

  • infirmity
  • serious long-term illness, or
  • disability

Coronavirus (COVID-19)

We are not currently accepting any new Assisted Collection requests. If you already have an assisted collection, this will be collected. If it is missed, please report using the missed bin form.

Due to the current situation, we are running a limited waste service. This page will be updated when requests reopen. Thank you for your understanding.

Warning signCoronavirus (COVID-19): We continue to provide services online and via telephone. However, we recognise that in some cases you will need an appointment with an officer, and will therefore be offering limited pre-booked appointments at the Forum for urgent enquiries. Please call 01442 228000 and ask for the service you require. For council service updates and other advice, please see our COVID-19 page×