warning sign Our Customer Service phone lines will be closed on Good Friday (15 April) and Bank Holiday Monday (18 April). During these times you can still use all our online services.

You can also contact the emergency council housing repairs service on 0800 018 6050 and make payments using our 24 hour automated service on 0345 370 6070  ×

Advice for residents

We know that businesses that provide licensable activities have the potential to cause a number of problems for local residents and other nearby businesses, if they do not act responsibly and in accordance with their licences.

Complaining about a premises

We will investigate complaints about licensed premises that are alleged to be operating in breach of the terms and conditions of their licences, and about unlicensed premises where licensable activities are believed to be carried on. Where breaches of licences or of the licensing laws are identified, we will seek to take appropriate enforcement action against those responsible, which may include the possibility of prosecuting them for an offence.

Making representations

When applications are made for new licences, or to vary or review existing licences, you can get involved in the application process by making representations about the application, regardless of whether you support or oppose the proposal. All relevant representations are taken into consideration before a decision is made on whether or not to grant an application.

If you're planning to make a representation, please note that anonymous letters or emails cannot be accepted. We pass the name and address details of persons making representations to the applicants, as is encouraged by Licensing Act 2003 Statutory Guidance, but these will not be published in any agenda. If you have serious and genuine concerns about this, please speak to the Licensing team.

It should also be noted that, should the application go before the Licensing Sub-Committee, any information divulged at the meeting will be in the public domain.

You can see details of the applications we are currently consulting on by visiting our current applications page.

Reviewing a licence

From time to time, it may not be possible to resolve an issue through complaints or enforcement action. If all other actions have been exhausted, it is possible to apply for a licence to be reviewed. This process may lead to the licence being amended (to remove an activity causing a particular problem, or to add further conditions), or even suspended or revoked.