warning sign Our Customer Service phone lines will be closed on Good Friday (15 April) and Bank Holiday Monday (18 April). During these times you can still use all our online services.

You can also contact the emergency council housing repairs service on 0800 018 6050 and make payments using our 24 hour automated service on 0345 370 6070  ×


Ways to pay your rent

Direct Debit

Direct Debit is the most efficient way for you to pay your rent. You can now choose from three different payment dates throughout the month (1st, 10th, 21st).

We take four weeks’ rent by Direct Debit each month (this takes account of the rent-free weeks each year). We would usually only change the amount we collect if your rent, water charges, sewerage charge or entitlement to Housing Benefit changes.

To set up a Direct Debit online you will need:

  • To be a named account holder of the account you want to use
  • To be the only person needed to authorise a Direct Debit on that account

Set up an online Direct Debit

If you cannot confirm these two, you can download, print and post the Direct Debit forms.

Once you've set up a Direct Debit, we'll send you a letter confirming when payments will be taken.

Please note: you will have to make any payments due up to the start date of your Direct Debit. If you do not do so, we will take all arrears outstanding when we collect the first payment.  

You can also find out more about what Direct Debit is and how it works on the Direct Debit website.


You can pay quickly and securely, with a credit card or debit card.

Pay online

Alternative ways to pay

Concerned about your rent?

If you're concerned about your rent, please speak to your housing officer (income). You can contact them by calling 01442 228000 and either asking for them by name or just ask for ‘Housing Rent’.

You can also find out your rent account balance by text - just text BAL to 07860 024350.

If you are already receiving some help to pay your rent, but are still struggling to pay your housing costs, you could apply for a Discretionary Housing Payment.

Rent-free weeks

If you pay your rent weekly, there are four rent-free weeks during 2022-2023. These weeks are:

  • Week beginning 30 May 2022
  • Week beginning 19 December 2022
  • Week beginning 26 December 2022
  • Week beginning 27 March 2023
There is one rent-free week remaining for 2021-2022:
  • Week beginning 28 March 2022

Rent statements

We send out rent statements regularly throughout the year. - 

If you live in a flat, we show rent separately from the other extra items included in our service to you. The amounts for the services you receive, such as cleaning, lighting, lift and grounds maintenance are shown as a separate charge on your rent statement. Find out more on our Tenant Service Charges page.

We will contact you every year to let you know exactly how much you need to pay for rent and service charges.


If you need a refund of rent following an overpayment, please complete our  Rent refund request form (PDF 570KB).

More information

For more information on the different ways you can pay your housing rent, plus advice on what to do if you are struggling to pay, please see our  Rent information sheet (PDF 191KB).

We've set out our Housing Service Standards, which tell you more about what we expect from you, what you can expect from us and why it is important that our tenants pay their rent regularly and on time.