warning sign Our Customer Service phone lines will be closed on Good Friday (15 April) and Bank Holiday Monday (18 April). During these times you can still use all our online services.

You can also contact the emergency council housing repairs service on 0800 018 6050 and make payments using our 24 hour automated service on 0345 370 6070  ×

Direct Debit forms

To set up a Direct Debit online you will need:

  • To be a named account holder of the account you want to use
  • To be the only person needed to authorise a Direct Debit on that account

Set up a Direct Debit online

If you cannot confirm these, you will need to download, print and post the applicable Direct Debit form below.

More information

You can also find out more about what Direct Debit is and how it works on the Direct Debit website.

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