warning sign Our Customer Service phone lines will be closed on Good Friday (15 April) and Bank Holiday Monday (18 April). During these times you can still use all our online services.

You can also contact the emergency council housing repairs service on 0800 018 6050 and make payments using our 24 hour automated service on 0345 370 6070  ×

Moving

As one of our existing tenants, you can move to a different home with us or another social landlord.  There is more information depending on the type of move you would like:

Mutual exchange - Swapping your home with another tenant.

Moving to a smaller home - Details of our scheme for tenants wishing to downsize and receive a payment.

Housing register - Applying to us for a home more suitable for your current needs.

Changing or ending your tenancy - If you are giving up your tenancy with us or are contacting us because a tenant has died.