warning sign Our Customer Service phone lines will be closed on Good Friday (15 April) and Bank Holiday Monday (18 April). During these times you can still use all our online services.

You can also contact the emergency council housing repairs service on 0800 018 6050 and make payments using our 24 hour automated service on 0345 370 6070  ×

Housing Repair Request

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If you need a gas or central heating repair, please contact Sun Realm Heating Company Ltd on dbc-enquiries@sunrealm.co.uk or phone Freephone 0800 018 6050 (option 1).

If you need to contact Osborne, please use the Freephone number 0800 018 6050 (option 2).

You can find more details of what to expect from our housing repairs service in our  Repairs Handbook (PDF 566KB).

Using your contact information

We will periodically use the contact information you have supplied to keep your tenancy record up to date.

Request a repair