Housing repair request

We apologise that we are continuing to experience high levels of demand and this is causing a delay in our service delivery. We are working hard with our partners to resolve this and resume normal response times. We will be prioritising repairs according to urgency and will continue to deal with emergency repairs within usual timescales. We ask that you remain respectful to our teams.

Gas and central heating repairs 

If you need a gas or central heating repair, please contact Sun Realm Heating Company Ltd on dbc-enquiries@sunrealm.co.uk or phone Freephone 0800 018 6050 (option 1).

If you need to contact Osborne, please use the Freephone number 0800 018 6050 (option 2).

Request a repair

Service you can expect

You can find more details of what to expect from our housing repairs service in our  Repairs Handbook (PDF 584KB).

Using your contact information

We will periodically use the contact information you have supplied to keep your tenancy record up to date.

Page Last Updated: Monday, 04 September 2023 at 12:00 AM