warning sign Our Customer Service phone lines will be closed on Good Friday (15 April) and Bank Holiday Monday (18 April). During these times you can still use all our online services.

You can also contact the emergency council housing repairs service on 0800 018 6050 and make payments using our 24 hour automated service on 0345 370 6070  ×

About paying your rates bill

When to pay

Your bill is due in monthly instalments, payable by the 15th day of each month from April to March. This means you will get 12 instalments for an annual bill, but fewer instalments if your bill is issued after 1 April.

If you pay by Direct Debit, you can choose to pay on the 10th, 15th or 21st day of the month.

Your payment dates are shown on the front of your bill. If you do not keep to payment on the dates shown, we may cancel your right to pay by instalments. We would then take action to collect all the rates you hadn’t already paid. So if you have a problem paying on any of these dates, please contact us straight away.

How to pay

There are a variety of ways you can pay your Business Rates:


Pay online

Direct Debit

To set up a Direct Debit online you will need:

  • To be a named account holder of the account you want to use
  • To be the only person needed to authorise a Direct Debit on that account

Set up an online Direct Debit

If you cannot confirm these two, you can download, print and post the Direct Debit forms.

You can also find out more about what Direct Debit is and how it works on the Direct Debit website.

Alternative ways to pay