warning sign Our Customer Service phone lines will be closed on Good Friday (15 April) and Bank Holiday Monday (18 April). During these times you can still use all our online services.

You can also contact the emergency council housing repairs service on 0800 018 6050 and make payments using our 24 hour automated service on 0345 370 6070  ×

Local Housing Allowance: Housing Benefit for private sector tenants

If you rent your property from a private landlord (not a housing association), your housing benefit will be worked out using the Local Housing Allowance.

Local Housing Allowance is based on:

  • the area you live in
  • who lives with you