warning sign Our Customer Service phone lines will be closed on Good Friday (15 April) and Bank Holiday Monday (18 April). During these times you can still use all our online services.

You can also contact the emergency council housing repairs service on 0800 018 6050 and make payments using our 24 hour automated service on 0345 370 6070  ×

Apply for Housing Benefit and Council Tax Support

Getting started

Please download and complete a  Council Tax and Housing Benefit claim form (PDF 788KB)

Filling out your claim form

Please follow the instructions on your claim form. You will need:

  • proof of rent (a rent statement or tenancy agreement stating your rent)
  • ID (a passport or driver’s licence)
  • proof of income (a payslip or benefits statement)
  • proof of savings (a bank statement or pass book)

Please note:  You do not need to provide evidence of rent for Council Tax Support only claims.

Return your form to us

Send your completed form, including the documents listed above, to:

Benefits, The Forum, Marlowes, Hemel Hempstead, Herts, HP1 1DN

Please note: you must send us the originals of your documents.

We aim to look at your claim within five days.

We aim to make a decision on your claim within 23 days and we will write to you when we have made our decision. If we have all of the information, we will make a decision sooner. If we need more information, we will write to you.

Want it sooner?

We will fast track your claim and process it in two working days if:

  • you apply in person at The Forum in Hemel Hempstead, and
  • you provide all the information and supporting evidence we need.

Need help filling in the form?

If you need help completing the claim form, please contact us.