warning sign Our Customer Service phone lines will be closed on Good Friday (15 April) and Bank Holiday Monday (18 April). During these times you can still use all our online services.

You can also contact the emergency council housing repairs service on 0800 018 6050 and make payments using our 24 hour automated service on 0345 370 6070  ×

Private tenants

Private renting has become the main housing option for many households. Our officers can help you you budget and plan to save for a deposit in the private rented sector.

Find out more about your housing options.

You would usually be responsible for paying the Council Tax on your rented home. You may also be entitled to housing benefit, even if you live in a private home. Find out more about Housing Benefit.

Coronavirus (COVID-19)

The service we offer to private tenants and landlords is being impacted by COVID-19.

We have now resumed property inspections, where safe to do so, as we have a duty to ensure the safety of the occupiers. We're contacting all tenants, landlords, managing agents to ensure we complete COVID-19 pre-visit questionnaires for all occupants of the property and also any landlord or managing agent who will be present at the inspection.

We will continue to deliver our service digitally where possible. We're asking for videos/photos of complaints/disrepair to assist in identifying issues, assessing the risk and finding ways to resolve issues. We consider each situation on a case-by-case basis and available staff resources.

In all cases, the recommended hygiene practices should be followed:

View the Government guidance for employers

If tenants are exhibiting symptoms of COVID-19, then inspections of properties and any necessary remedial works should only be undertaken in response to emergency situations and in accordance with the recommended hygiene practices.

How to Rent

The Government has published a checklist for tenants in privately rented accommodation and people looking to rent in the private sector. Read the How to Rent checklist on the Government website.

Rights and responsibilities

You can find out more about your rights and responsibilities in our frequently asked questions for tenants in the private rented sector. 

Money advice

If you're living in the private rented sector and are having trouble paying your rent, please see our Money Advice page for help on managing your money. 

Keep in touch

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Policies and documents

We've produced a  Regulator's Statement (PDF 403KB) for private sector landlords, tenants and councillors.