warning sign Our Customer Service phone lines will be closed on Good Friday (15 April) and Bank Holiday Monday (18 April). During these times you can still use all our online services.

You can also contact the emergency council housing repairs service on 0800 018 6050 and make payments using our 24 hour automated service on 0345 370 6070  ×

Private landlords and managing agents

Coronavirus (COVID-19)

We are now completing property inspections as normal, where safe to do so, as we have a duty to ensure the safety of the occupiers.

We're continuing to contact all tenants, landlords and managing agents to ensure we complete COVID-19 pre-visit questionnaires for all occupants of the property and also any landlord or managing agent who will be present at the inspection.

If we are unable to access the property following a completed COVID-19 pre-visit questionnaire, where possible we will ask for videos/photos of complaints or disrepair. This is to assist in identifying the issues, assessing the risk and finding ways to resolve issues. We consider each situation on a case-by-case basis and take into account available staff resources.

Below, we have set out some advice and provided links to trusted sources of information.

You continue to have a responsibility to take reasonable steps to ensure that your properties are legally compliant, but you also have a duty to protect yourself, your staff and your tenants.

In all cases, the recommended hygiene practices should be followed:

View the Government guidance for employers

If tenants are exhibiting symptoms of COVID-19, then inspections of properties and any necessary remedial works should only be carried out in response to emergency situations and in accordance with the recommended hygiene practices.

Current advice

We would recommend that you regularly visit the list of websites below for current advice:

If you need further advice, you can contact the team on 01442 228574, but please be patient due to the high volume of enquiries and reduced numbers of staff.

Private landlords

There's a lot to consider for private landlords and lots of choices to make about letting your home. It's important to make sure you're fully informed of your rights and responsibilities.

Landlord forum

If you're a landlord in the borough, we'd like your help to shape our new landlord forum.

Any feedback on the following would be much appreciated:

  • Speakers of interest - for example, the Fire Service
  • Current topics affecting landlords
  • Services available to landlords
  • Current legislation
  • Timings of the events
  • What would make you as a landlord want to attend?

Please email our team at pshousing@dacorum.gov.uk with your feedback. We'll use this to create a forum that delivers what our private sector landlords are looking for.

Policies and documents

We've produced a  Regulators' Statement (PDF 712KB) for private sector landlords, tenants and councillors.

Keep in touch

Sign up to receive information about the private rented sector.

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Rights and responsibilities

You can find out more about your rights and responsibilities in our frequently asked questions for landlords and managing agents in the private rented sector.