warning sign Our Customer Service phone lines will be closed on Good Friday (15 April) and Bank Holiday Monday (18 April). During these times you can still use all our online services.

You can also contact the emergency council housing repairs service on 0800 018 6050 and make payments using our 24 hour automated service on 0345 370 6070  ×

Census 2021

What is the census?

The census - which is run by the Office for National Statistics - is a once-in-a-decade survey that gives us a picture of all the people and households in England and Wales - the most detailed information we have about our society.

Your answers to the census questions will help organisations make decisions on planning and funding public services in your area, including transport, education and healthcare.

Why do I need to complete the census?

Taking part in the census is your chance to help make sure you and your community get the services you need for the next 10 years and beyond.

Everyone in England and Wales must complete a census or be included on a census for the place where they’re living or staying.

You must complete the census by law or you could be fined up to £1,000. 

When is the census happening?

Census Day was Sunday 21 March 2021. If you haven't yet completed the census, please do so as soon as possible.

How do I complete the census?

Households received a letter providing details on how to take part. It included a unique 16-character access code, inviting you to complete the survey online. The online census has now closed. Paper questionnaires are still available on request.

What happens after Census Day?

Our census field officers will be visiting households that have not completed the survey. They will encourage people to complete the census and help you to access further help if you need it. Our field officers will never need to enter your house.

Initial findings are expected to be published in March 2022, with full data released in March 2023.

More information

For further details, please visit the Census website or call 0800 141 2021.