warning sign Our Customer Service phone lines will be closed on Good Friday (15 April) and Bank Holiday Monday (18 April). During these times you can still use all our online services.

You can also contact the emergency council housing repairs service on 0800 018 6050 and make payments using our 24 hour automated service on 0345 370 6070  ×

Money advice

If you are struggling to manage your money and this is impacting on you and your home, we offer a range of services that may help you.

If you are struggling financially, please see the list of organisations below that may be able to advise and support you. Visit our benefits page to see what help you may be entitled to.

Fraud and scams

We have produced a guide to help our tenants stay safe from scams and fraud.  Tenants' Handbook - Stay safe from scams (PDF 1MB).

Conflict resolution

We can also offer support if you are struggling because of difficult relationships with your family or friends. We may want to visit you in your home to see if we are able to work with you to resolve any issues. We may be able to help you and the people you live with to solve conflicts, or offer mediation services to help you find a solution.

Supported housing

If you are struggling to live independently, please see our options for supported housing and our Lifeline community alarm service.

More information

For more information about what we can do to help you stay in your own home, please download the leaflet  Helping you stay in your own home (PDF 407 KB) or call 01442 228000 and ask for 'Housing Options'.