warning sign Our Customer Service phone lines will be closed on Good Friday (15 April) and Bank Holiday Monday (18 April). During these times you can still use all our online services.

You can also contact the emergency council housing repairs service on 0800 018 6050 and make payments using our 24 hour automated service on 0345 370 6070  ×

Homeless or at risk of homelessness?

If you are homeless or at risk of becoming homeless, please contact us as soon as possible by completing a Triage Assessment. Please login/register and then complete a Homelessness Application - Triage Assessment.

Your assessment will be checked by a member of staff who will be in contact within five working days. In the meantime, please read the information below and on our Housing page.

Alternatively, you can email homelessnessprevention@dacorum.gov.uk or call 01442 228000 and ask for 'Homeless Prevention'. You can also visit The Forum, Marlowes, Hemel Hempstead, Hertfordshire, HP1 1DN. For opening hours, please see our contact us page.

If you become homeless outside of normal working hours and cannot make your own temporary arrangements, please call the emergency homeless line on 0800 018 6050. Find out more about our duty to refer.

If you are concerned about a rough sleeper in Dacorum, the Homeless Prevention and Outreach team are available and able to assist. Please email StreetLink on contact@streetlink.org.uk in the first instance. The Homeless Prevention and Outreach team will work in partnership to support the rough sleeper. For more information, see  Homelessness Prevention Pathway for Rough Sleepers (PDF 671KB).

Homelessness Prevention Grant

We've received a top-up from the Government towards the Homelessness Prevention Grant - Winter 2021 COVID-19 rent arrears financial support. The purpose of this one-off payment is to support low-income private renters with COVID-19-related rent arrears to avoid eviction or find a new home where necessary in order to prevent homelessness, with local authorities able to target funding to those who need it most and help them to get back on their feet. The only criteria is that the landlord would need to confirm that they would not continue with the eviction process once the arrears are paid.

For more information, please email the Homeless Prevention Team on homelessnessprevention@dacorum.gov.uk or call 01442 228000.

Services available

This video gives you a quick look at the services available for people who find themselves homeless or at risk of homelessness in Dacorum.

Your housing options

The Homeless Prevention Team is here to provide free information, assistance and specialist advice to landlords, tenants and owner occupiers to help keep you in your home or to help you find an alternative.

To get an idea of your next steps based upon your personal circumstances, please use our self-service tool on the Moving with Dacorum site.

Rough sleepers

If you've seen someone sleeping rough in Dacorum and would like to tell us about it, please view our rough sleepers page.

Preventing homelessness

There are lots of different services to support you if you are struggling to stay in your current home. If you can’t stay in your home, you should contact us and we may be able to help you.

If you make a homelessness application your case will be passed to a dedicated officer to consider in more detail. The process will involve an interview, investigation and decision.

Emergency and temporary accommodation

If we cannot prevent you from becoming homeless, we may provide temporary accommodation. We will work to make sure that you are placed in a property that is considered suitable for your needs. This may be a room in shared accommodation, a bedsit, a flat or a house. The type depends on demand at the time of homelessness, and where there is a vacancy.

When we provide you with temporary accommodation, this does not guarantee that you will be offered a permanent council or housing association home. You should look for your own accommodation, as well as applying for social housing. We may offer you a suitable private rented home to meet your housing need.

You can find more info in our  Temporary Accommodation Guide (PDF 402KB).

Homelessness statistics

To see homelessness statistics for Dacorum and other local authorities in England, please visit the Department for Communities and Local Government website.