warning sign Our Customer Service phone lines will be closed on Good Friday (15 April) and Bank Holiday Monday (18 April). During these times you can still use all our online services.

You can also contact the emergency council housing repairs service on 0800 018 6050 and make payments using our 24 hour automated service on 0345 370 6070  ×

Removal of trees and hedges

To remove trees and hedgerows from your property it is sometimes necessary to seek permission from us. Instructions on how and when to do so are explained below. For further information, please contact us.

Common questions