How to stay safe from rogue traders

Don't fall foul of rogue traders pretending to be working with us on home-improvement schemes.

Whether you’re upgrading your home through a Government scheme or with your own funds, follow the advice below to stay safe:

Check our website

Research and check our website to ensure we are supporting the scheme. Some households may be eligible for home upgrade work under Government schemes. Approved companies will contact you directly. In partnership with ourselves, they will offer a building survey and check for eligibility.

Research the company

• Look up the company online and read reviews
• Try to get a referral from a friend or other local source
• Read any small print so you’re clear on what you’re buying
• Make sure you have a contract
• Make payments in stage and use a credit card if possible. This will give some protection if things go wrong.

Take your time

If you feel pressured to make a decision or are not able to take your time to consider the proposal, then walk away. It’s most likely a scam.