Get involved
Have your say, influence our services and make a difference
To get involved and make a difference, you don’t need any previous experience. You just need to be enthusiastic and to care about improving the services that affect you, and other tenants and leaseholders.
Our Tenants and Leaseholders are why we’re here. By knowing what matters to you and what isn’t working so well helps us improve our services and focus on the things that count.
We want our services to be the best that they can be, and we’re always trying to make them even better. We want you to help us to do this. Please see our 
Menu of Involvement (PDF 2.5MB) for more information about the different ways you get involved with us.
If you would like to know more, please email talk-to-us@dacorum.gov.uk
Stay in touch with our email newsletter
Housing Matters is our monthly email newsletter for Council tenants and leaseholders. We want you to know what's going on in housing and property services. To keep up to date with our news as your housing landlord or owner of your freehold, just sign up below:
Sign up to our email newsletter
Repairs satisfaction survey
In 2021, we launched a satisfaction survey for responsive repairs. Shortly after your housing repair is completed, we will send you a link by email or text message. If we don't have these details on your tenancy record, please contact us to add your current mobile phone number and/or email address so that you can tell us what you think about the service you receive.
As always, we will never pass your information outside the housing service or ask for any financial details. The results of this survey will help us to improve services.
If you have any queries, please email talk-to-us@dacorum.gov.uk
Tpas - Pro Landlord Accreditation
Our approach to tenant engagement led to us becoming the first landlord in the country to achieve the Tpas (Tenant Participation Advisory Service) Pro Landlord Accreditation. We continue to use Tpas as a source of expertise when developing new methods of resident engagement such as scrutiny boot camps.
Getting involved
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Tenant and Leaseholder Committee
The Tenant and Leaseholder Committee (TLC) meets every two months to review key areas of the housing service. It will also be used as the formal part of any consultation process.
Interested in joining?
Please take a look at our
Menu of Involvement (PDF 2MB) for
more information about the TLC and the other ways you can get involved with your Housing Service. If you would like to talk to someone about the TLC or are interested in applying to join, please email talk-to-us@dacorum.gov.uk with your details and someone will get back to you, or fill in the Tenant and Leaseholder Committee application form (PDF 131KB) and email it to us at
talk-to-us@dacorum.gov.uk. Meeting notes
See below for notes of the most recent meeting:
Tenant and Leaseholder Committee meeting notes - 30 November 2023 (PDF 158KB)Any reports mentioned in these notes are available on request from talk-to-us@dacorum.gov.uk.
Meeting dates 2023-2024
All meetings run 7pm to 8.30pm unless stated otherwise.
Tenant and Leaseholder Committee meeting dates 2023-2024 When Format Where Thursday 25 January 2024 In person/hybrid Conference Room 2, The Forum/MS Teams -
Supported Housing Forum
The Supported Housing Forum (SHF) has changed over the years and is now a body that looks at issues affecting the whole of the Supported Housing service.
The SHF considers key issues that have an effect on Supported Housing residents across the borough, but may occasionally, in exceptional circumstances, discuss issues that impact on only one or two of the schemes, or on the wider population, particularly those aged 60 and over.
It is not a place to bring individual scheme issues to, unless they have already gone through all formal procedures to try to resolve them without reaching an agreed outcome. We encourage tenants to raise scheme-specific issues at the Tenant Information Meetings (TIMs), which we hold at each Supported Housing Scheme.
The SHF currently comprises 13 representatives, who come from different Supported Housing accommodation settings within Dacorum.
If you have an issue you believe should be discussed by the SHF, but you don’t know any of the representatives, you can contact us by:
- speaking to your Supported Housing Officer and asking them to pass on your message
- emailing supportedhousing@dacorum.gov.uk
- calling 01442 228347
Meetings in 2023-2024
All meetings will run between 2pm and 4pm unless otherwise advised.
Supported Housing Forum meeting dates 2023-2024 Date Location Tuesday 5 December 2023 - postponed - Tuesday 16 January 2024 (provisional date) Conference Room 2, The Forum Tuesday 12 March 2024 Conference Room 2, The Forum Tuesday 11 June 2024 Conference Room 2, The Forum Tuesday 10 September 2024 Conference Room 2, The Forum Tuesday 10 December 2024 Conference Room 2, The Forum Meeting minutes and terms of reference
See below for notes of the most recent meeting:
See below for the Supported Housing Forum terms of reference:
How to get involved
If you'd like to get involved, please speak to your supported housing officer or email talk-to-us@dacorum.gov.uk.
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Resident Scrutiny Boot Camps
Resident Scrutiny Boot Camps are informal online events in which a group of Dacorum’s residents and staff get together to scrutinise a service. During the session you will look at performance information and may receive a presentation from staff about a service. You'll then get the opportunity to talk about your experiences and ideas for improvement in small groups.
By the end of each session, you will have a list of recommendations for change, which is then worked on by our staff. You'll then be invited to follow-up sessions to monitor the agreed recommendations and find out how we are putting them in place. View our latest scrutiny reports below:
Scrutiny Report - Osborne Responsive Repairs - November 2021 (PDF 646KB)
Contact us
If you're a Council Tenant or Leaseholder and would like to get involved with us, please tell us what you're interested in by filling in our register of interest form below: