warning sign Our Customer Service phone lines will be closed on Good Friday (15 April) and Bank Holiday Monday (18 April). During these times you can still use all our online services.

You can also contact the emergency council housing repairs service on 0800 018 6050 and make payments using our 24 hour automated service on 0345 370 6070  ×

Tenants' handbook

On this page you'll find all the information you need to know about being a tenant. The factsheets below have replaced all previous paper editions of the Tenants' handbook. You can download and keep them for future reference. You should also refer to your Tenancy Agreement.

Rights and responsibilities

We are a Registered Social Landlord, so your tenancy with us comes with rights and responsibilities, some of which are set out in law. Many of these can be found in your Tenancy Agreement.

Contact us

You can contact the Housing team by emailing housing@dacorum.gov.uk or by phoning 01442 228000 and asking for 'Housing'.