warning sign Our Customer Service phone lines will be closed on Good Friday (15 April) and Bank Holiday Monday (18 April). During these times you can still use all our online services.

You can also contact the emergency council housing repairs service on 0800 018 6050 and make payments using our 24 hour automated service on 0345 370 6070  ×

Water charge refunds

Along with many other local authorities we had a long-standing agreement with Affinity Water and Thames Water Utilities where we collected water charges along with your rent. This meant that you did not have to deal directly with Affinity Water and Thames Water Utilities as we managed the billing and collection of payments.

A recent court case involving another local authority challenged this arrangement and the administration costs that they received from Thames Water for collecting water charges on their behalf. The court ruled that they had acted as a "water reseller" and had charged tenants a "commission". As a result of that ruling, we are now paying this money back.

Who is eligible for a refund?

If you were a tenant with us between 2001 and 2018 and you paid water charges to us with your rent, then you may be entitled to a refund.

Information for current tenants

We wrote to all eligible tenants to inform them that they will be receiving a refund.

If eligible, the refund has now been applied to your rent account automatically.

Information for former tenants

If you were a Dacorum Borough Council tenant between 2001 and 2018, please complete the online form (below) to see if you are eligible for a refund.

If you are eligible, and your former rent account is in credit, you will receive the refund directly into your bank account - this can take up to 14 days from the point of application.

If the account has rent arrears, the credit will be used to repay those arrears. 

Apply for a water charge refund

Frequently asked questions

For more information regarding water charge refunds, please refer to our frequently asked questions below:

Expand all

  • Why will I only get a refund if I was a tenant between 2001 and 2018?

    Sunday 1 April 2001 was the date the Water Resale Act came into force. Any agreements between water companies and local authorities from this date fall under what has been determined to be water resale agreements. Any commission received by us from this date is now being refunded to tenants.

    In April 2018 the agreements held by us with the water companies were terminated and no further commission was received. Tenants paid charges for water directly to the water companies from Sunday 1 April 2018.