warning sign Our Customer Service phone lines will be closed on Good Friday (15 April) and Bank Holiday Monday (18 April). During these times you can still use all our online services.

You can also contact the emergency council housing repairs service on 0800 018 6050 and make payments using our 24 hour automated service on 0345 370 6070  ×

The Community Trigger

The Community Trigger is a tool that allows you to request a review of your case if you believe that no action has been taken in response to your reports of anti-social behaviour. Agencies including us, the police, local health teams and registered providers of social housing have a duty to do a case review when someone requests one and the case meets our criteria. Any person can use the Community Trigger on behalf of a victim. However, the victim must give their consent to the person using the Community Trigger on their behalf.

When to use the Community Trigger

You can use the Trigger if you have submitted three separate reports to us about the same issue in the past six months, or when there have been three similar reports from separate people in the past six months.

Request a Community Trigger

To request a Community Trigger, please fill out our online referral form:

Request a Community Trigger

All requests for Community Triggers will be taken to the next Community Safety Action Group (CSAG) for assessment. The CSAG meets on a monthly basis to review and discuss cases of anti-social behaviour in the borough.

The best way to request a Community Trigger is online but if you aren't able to use the online form (above) you can do it:

By telephone

Call 01442 228000 and ask for the Community Safety team.

By email

Email the Community Safety team on community.trigger@dacorum.gov.uk.

In writing

Write to the Community Safety team at Dacorum Borough Council, The Forum, Marlowes, Hemel Hempstead, HP1 1DN.

More information

Find out more about the  Community Trigger (PDF 695KB).