warning sign Our Customer Service phone lines will be closed on Good Friday (15 April) and Bank Holiday Monday (18 April). During these times you can still use all our online services.

You can also contact the emergency council housing repairs service on 0800 018 6050 and make payments using our 24 hour automated service on 0345 370 6070  ×

Appeal against a benefits decision

Once we work out your benefit, we will send you letters telling you how we worked out your claim.

Making an appeal

If you do not agree with the decision, you can:

  • ask us for a written explanation of how we assessed your benefit entitlement
  • ask us to look at the decision again
  • appeal against the decision to an independent tribunal.

You can only ask for any of these things if you are the person affected by the decision, and you must do this within one calendar month from the date of our decision.

For a quick guide to the appeals process, please download our  benefits appeals process chart (PDF 174 KB).

More information