warning sign Our Customer Service phone lines will be closed on Good Friday (15 April) and Bank Holiday Monday (18 April). During these times you can still use all our online services.

You can also contact the emergency council housing repairs service on 0800 018 6050 and make payments using our 24 hour automated service on 0345 370 6070  ×

Rights

As one of our tenants, many of your rights are set out in law and will depend on the type of tenancy that you have with us. 

Your rights as a council tenant

  • The right to live in the property
  • Security of tenure (secure tenants only)
  • Succession
  • Assignment (not demoted tenants)
  • The right to take in lodgers (not introductory or demoted tenants)
  • The right to exchange tenancies (not introductory or demoted tenants)
  • The right to apply for a transfer 
  • The right to buy the property (not introductory or demoted tenants). For more information about your right to buy, visit the Gov.uk website.
  • The right to make alterations and improvements (not introductory or demoted tenants)  
  • The right to compensation for improvements (not introductory or demoted tenants)
  • The right to have repairs carried out 
  • The right to see your personal information
  • The right to be consulted
  • The right to get involved
  • The Right to Manage lets tenants and leaseholders take over certain management responsibilities from their landlord. (You would first need to set up a Tenant Management Organisation with the backing of other tenants in your area.)