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• Tenant and Leaseholder Committee

  The Tenant and Leaseholder Committee (TLC) meets every two months to review key areas of the housing service. It will also be used as the formal part of any consultation process.

  Interested in joining?

  For more information, or to apply to join, please email talk-to-us@dacorum.gov.uk with your details and someone will get back to you. Alternatively, fill in the  Tenant and Leaseholder Committee application form (PDF 131KB) and email it to us at talk-to-us@dacorum.gov.uk. 

  Meeting notes

  See below for notes of the most recent meeting:

   Tenant and Leaseholder Committee meeting notes - 27 March 2025 (PDF 185KB)

  Any reports mentioned in these notes are available on request from talk-to-us@dacorum.gov.uk.

  Meeting dates 2025

  All meetings run 7pm to 8.30pm at The Forum unless stated otherwise.

  Tenant and Leaseholder Committee meeting dates for 2025

  When	Format	Where
  Thursday 27 March	In person/hybrid	Conference Room 2/MS Teams
  Thursday 22 May	Cancelled	Cancelled
  Thursday 24 July	In person/hybrid	Conference Room 2/MS Teams

• Focus groups

  We run regular focus groups to review and improve our services.

  These sessions are informal and enjoyable, and give you the opportunity to have your say on new ideas or ways of working.

  If you would like to take part or know more, please email talk-to-us@dacorum.gov.uk.

• Mystery Customers

  We want to know what it is like to be a customer of our services so that we can gain insight into what you expect and the level of service that you receive. By capturing your feedback, our Mystery Customers programme measures our services with the aim of improving satisfaction and your experience.

  Mystery Customers is...

  • A method for exploring your experiences when reporting issues to us
  • Your view at a snapshot in time
  • Carried out in a variety of ways (in person, by telephone, letter, email, online or by contacting us on social media)
  • A way of identifying strengths and weaknesses in dealing with customers
  • A method of measuring performance against set service standards
  • A useful aid for identifying training needs
  • A chance to provide open, honest and constructive feedback

  For more information and to register your interest, please fill out our short online form:

  Register your interest

• Dacorum Online Training (DOT)

  Dacorum Online Training (DOT) is an online portal that provides free training and wellbeing courses for both existing tenants and housing applicants. Find out more.

• Resident Scrutiny Workshops

  Resident Scrutiny Workshops are informal online events in which a group of Dacorum’s residents and staff get together to scrutinise a service. During the session you will look at performance information and may receive a presentation from staff about a service. You'll then get the opportunity to talk about your experiences and ideas for improvement in small groups.

  By the end of each session, you will have a list of recommendations for change, which is then worked on by our staff. You'll then be invited to follow-up sessions to monitor the agreed recommendations and find out how we are putting them in place.