warning sign Our Customer Service phone lines will be closed on Good Friday (15 April) and Bank Holiday Monday (18 April). During these times you can still use all our online services.

You can also contact the emergency council housing repairs service on 0800 018 6050 and make payments using our 24 hour automated service on 0345 370 6070  ×

Property conditions

With any privately rented property, there is an expected standard for each of the facilities. The housing health and safety rating system (HHSRS) is an evaluation tool to help local authorities identify and protect against potential risks and hazards to health and safety in privately rented properties.

The Government has created a guide to the HHSRS - Reducing the risks: the housing health and safety rating system - showing the 29 standards we are able to enforce. Find out more about  HHSRS enforcement in Dacorum (PDF 414KB).

We have put together factsheets with further information about the standards expected for different kinds of private rented property.

Private rented sector amenity standards

Private sector housing - hazards

More information on hazards

For more details on the Housing Health and Safety Rating System (HHSRS) and a list of all categories of housing hazard, please visit the Government website.