warning sign Our Customer Service phone lines will be closed on Good Friday (15 April) and Bank Holiday Monday (18 April). During these times you can still use all our online services.

You can also contact the emergency council housing repairs service on 0800 018 6050 and make payments using our 24 hour automated service on 0345 370 6070  ×

Knowledge test 

Before we will grant a hackney carriage or private hire driver's licence, we require the applicant to pass our knowledge test, to assess their geographical knowledge of the borough and the skills and knowledge they will need as a licensed driver.

To request a first knowledge test booking, please download and complete the form below, and return it to us. Details of the test fees payable can be found on our Licensing fees and charges page.

 Knowledge Test request form (PDF 349KB)

Our current knowledge test includes three components, details of each of which are available from the drop-down list below.