warning sign Our Customer Service phone lines will be closed on Good Friday (15 April) and Bank Holiday Monday (18 April). During these times you can still use all our online services.

You can also contact the emergency council housing repairs service on 0800 018 6050 and make payments using our 24 hour automated service on 0345 370 6070  ×

Statement of principles

We are required to publish a legal document that sets out the principles that we will follow when exercising any of our powers under the Gambling Act 2005 - for example, the matters that will be taken into account when considering applications, how decisions will be made on contested applications and how enforcement powers will be used. This document is known as our statement of principles, and is reviewed periodically to ensure it remains relevant.

Our policy for 2022-2025 is published below, previous versions of the policy are available from the Licensing team on request.

When considering applications for licences and permits, we will be guided by our statement of principles and the national guidance published by the Gambling Commission.

Any revisions to the statement, or new versions, must be subject to consultation with statutory bodies including the police and fire service, representatives of licence holders, and representatives of local residents and businesses. We will also publish details of any such proposals on this page.