warning sign Our Customer Service phone lines will be closed on Good Friday (15 April) and Bank Holiday Monday (18 April). During these times you can still use all our online services.

You can also contact the emergency council housing repairs service on 0800 018 6050 and make payments using our 24 hour automated service on 0345 370 6070  ×

Paying your Council Tax bill


Pay online

Direct Debit

To set up a Direct Debit online you will need:

  • To be a named account holder of the account you want to use

  • To be the only person needed to authorise a Direct Debit on that account

Set up a Direct Debit online

If you cannot confirm these two, you can download, print and post the Direct Debit forms.

Once set up there is no need to tell your bank about changes in the amounts due. We will always tell you in advance the date and amount to be taken, and you are fully protected from errors by an indemnity scheme, known as the Direct Debit Guarantee.

You can also find out more about what Direct Debit is and how it works on the Direct Debit website.

When to pay

Council Tax is normally paid in ten monthly instalments on 1 April and on the first day of each month until 1 January. Alternatively, you can request to pay on the 15th or 25th of each month.

If you pay by Direct Debit you can currently choose to make payments on either the 1st, 10th or 21st day of the month. 

You also have the right to pay in 12 monthly instalments. You can ask for this by email, phone or by writing to us.

If your bill is issued after 1 April, you will pay fewer instalments.

Your payment dates are shown on the front of your Council Tax bill. If you do not keep to the dates, we may cancel your right to pay by instalments. We would then take action to collect all of the year's Council Tax that you hadn't already paid.

If you are having difficulty making payments on the correct dates, please get in touch with us straight away.

Alternative ways to pay