warning sign Our Customer Service phone lines will be closed on Good Friday (15 April) and Bank Holiday Monday (18 April). During these times you can still use all our online services.

You can also contact the emergency council housing repairs service on 0800 018 6050 and make payments using our 24 hour automated service on 0345 370 6070  ×

Gade and Original Marlowes Zone

The Forum

Photograph of the new Forum buildingThis area brings together:

  • the Gade Zone in the north western section of Hemel Hempstead town centre, including the area from Queensway to Market Square alongside the River Gade. 
  • the Original Marlowes Zone, which contains part of the north eastern section of Marlowes around the bottom of Midland Road to Hillfield Road and includes the NCP car park, Asda and Iceland.

The Forum, Hemel Hempstead's new council, library and voluntary services hub, opened for business on Monday 16 January 2017. It took R G Carter a year and a half to construct the purpose-built centre, which is a key feature of our Hemel Evolution regeneration programme

Hemel Hempstead Library and Hertfordshire Register Service have also moved into the Forum, which is located on the corner of Combe Street and Marlowes.

The four-floor building houses key borough council services including housing, planning, environmental health and benefits, plus voluntary sector partners.

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The Gade and Original Marlowes Zone improvements will provide an important link between Hemel Hempstead’s historic Old Town and the new town centre.

For more information on plans for the Gade Zone, please see the  Gade Zone Planning Statement (PDF 1MB).

In January 2018, The Forum received its first Display Energy Certificate. We were awarded a grade B, thanks to very good electricity, gas and water management, with renewable electricity generated through our solar PV system on the roof and rainwater harvesting system. For more information please see our  The Forum Display Energy Certificate (PDF 156KB).

Hemel Hempstead Library and CreatorSpace

Children's story area in the new Hemel Hempstead LibraryThe borough’s new central library makes full use of the bigger space it now occupies, providing more books and resources, including public computers, Wi-Fi, and reading and study areas – as well as being designed flexibly to allow for community events. 

Hemel Hempstead Library also houses Hertfordshire’s second CreatorSpace, following the launch of Hertfordshire County Council’s first CreatorSpace in the newly refurbished Watford Library in November 2016. 

CreatorSpace is an ambitious new concept in Hertfordshire Libraries which brings together creativity and digital technology. CreatorSpace Hemel Hempstead is designed to encourage people to experiment with digital making and learning in the supportive environment of the new library. 

This includes: a 3D printer; iMac computers (loaded with professional grade audio and video editing software), tablet computers, digital embroidery sewing machines, a digital cutter for craft activities and Chromebooks and Raspberry Pi kits for use in young people’s coding clubs. 

Library opening hours

Monday - 9am to 6pm
Tuesday - 12pm to 6pm
Wednesday - 9am to 6pm
Thursday - 9am to 7pm
Friday - 9am to 6pm
Saturday - 9.30am to 4pm
Sunday - 12pm to 4pm

There is also a Library Express service in the atrium, which is available for self-service use by the public outside of the standard library opening hours on Tuesday mornings.

More information

For more information on the library, visit Hertfordshire County Council's website.

West Herts College

West Herts College's redevelopment of its Hemel Hempstead site on Marlowes is now complete. The new campus is a centre for construction and engineering training, as well as a range of modern business skills. For more information, please visit West Herts College website.