warning sign Our Customer Service phone lines will be closed on Good Friday (15 April) and Bank Holiday Monday (18 April). During these times you can still use all our online services.

You can also contact the emergency council housing repairs service on 0800 018 6050 and make payments using our 24 hour automated service on 0345 370 6070  ×

Leaking plumbing or roofing

Owned property

If you own your home then you may need to call an expert to try to fix the problem. You can find qualified local experts online or in a phone directory.

  • Leaking plumbing should be checked by a qualified plumber. 
  • All other building problems should be checked by a qualified building surveyor. The Royal Institute of Chartered Surveyors lists companies with qualified surveyors.

Rented property

If you rent your home then you will probably need to contact your landlord to get the problem fixed. Tell us about the problem if you are in a Dacorum Borough Council-owned property.

Our Environmental Health team will only be able to help if this does not fix the problem, or your landlord refuses to help.