warning sign Our Customer Service phone lines will be closed on Good Friday (15 April) and Bank Holiday Monday (18 April). During these times you can still use all our online services.

You can also contact the emergency council housing repairs service on 0800 018 6050 and make payments using our 24 hour automated service on 0345 370 6070  ×

Condensation form

Please only fill in this form if:

Your details

Have you tried to deal with the problem yourself?

Do you own your home?

Your home

Which room(s) is the problem affecting?

Is the problem worse after rain?

Is wallpaper or paint coming off the walls in affected areas?

Which rooms have extractor fans?

Which room(s) have trickle vents, or windows which you can lock in an open position?

Living arrangements

How have you/your household been drying your clothes over the last month?

Which of these have you/your household been doing while cooking over the past month?

Which of these have you/your household been doing while having a bath or shower over the past month?

Is it comfortable to sit inside without wearing outside clothing?

Which of these do you use to heat your home?

Do you understand how your heating systems work?

Your landlord (or letting agent if this is who you usually talk to about your home)

Is your landlord dealing with the problem?

Your household

Do any children under 10 live in your home?

Does anyone in your home have a diagnosed health condition that may be affected by damp or mould?

Do you rely on anyone else to help you with day-to-day tasks?

How we use your information

We process your information in accordance with the UK GDPR and Data Protection Act 2018.

For more information, please see our privacy policies.