warning sign Our Customer Service phone lines will be closed on Good Friday (15 April) and Bank Holiday Monday (18 April). During these times you can still use all our online services.

You can also contact the emergency council housing repairs service on 0800 018 6050 and make payments using our 24 hour automated service on 0345 370 6070  ×

Damp and mould

If your home is affected by damp or mould we first need to work out what is causing it.

There are three main types of damp:

Leaking plumbing or roofing

Where you may get water in one area of your home, especially after rainfall or using your taps. I think I have leaking plumbing or roofing.

Moisture rising from the ground (rising damp)

This will leave 'tidemarks', stained and damp areas at the bottom of your walls. This only affects ground floors and basements. I think I have rising damp.

Condensation

Where water droplets form on the inside of your windows and walls. I think I have condensation.