warning sign Our Customer Service phone lines will be closed on Good Friday (15 April) and Bank Holiday Monday (18 April). During these times you can still use all our online services.

You can also contact the emergency council housing repairs service on 0800 018 6050 and make payments using our 24 hour automated service on 0345 370 6070  ×

Future spending projections 

Our Medium Term Financial Strategy sets out our forecasts of income and spending for the next four years and identifies the level of any savings needed in order for us to maintain a balanced budget.

Medium Term Financial Strategy 2020-2025

Medium Term Financial Strategy 2017-2022

Medium Term Financial Strategy 2016-2021

 Medium Term Financial Strategy 2016-2021 (PDF 632KB)

Fees and Charges Strategy 

Our  Fees and Charges Strategy (PDF 219KB) provides the framework for how we set the charges we make for services.

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