warning sign Our Customer Service phone lines will be closed on Good Friday (15 April) and Bank Holiday Monday (18 April). During these times you can still use all our online services.

You can also contact the emergency council housing repairs service on 0800 018 6050 and make payments using our 24 hour automated service on 0345 370 6070  ×

Coronavirus (COVID-19) business advice

Our Economic Development team remains fully available and will continue to work with all local businesses. We're here to support the business and wider community and can be reached via telephone and email as usual. See our full contact details.

How we can help

We're acutely aware of the difficulties many businesses are experiencing as a result of the COVID-19 virus situation and are more than happy to help in any way we can.

Below are some questions to ask yourself:

  • Can you provide your product/service online?
  • Can you diversify and develop new products and services?
  • Are there ways to streamline your business and its activities?
  • Are you getting the best profit margins from your activities?
  • Are you communicating to your customers effectively?

We can provide you with free guidance, advice and help with business continuity planning - or even to just lend an impartial ear.

All business meetings can be conducted remotely, your advisor will discuss the options available with you.

Government support for business

The Government has implemented a variety of measures and financial support provisions to help businesses through this uncertain time. Full details about these schemes can be found on the Government's website.


We are responsible for administering these grants locally. For more information, please visit our COVID-19 financial support for businesses page.

Business rate reliefs

The Government is providing reductions in business rate bills for the retail, hospitality, leisure and nursery sectors. These are expanded retail discount and nursery discount.

The Government is also providing funding for some reductions in business rates bills for businesses in other sectors that have been adversely affected by the pandemic during 2021-2022. This is called the COVID-19 Additional Relief Fund (CARF).

Find out more on our business rates relief page.

Stay Safe, Stay Open

Stay Safe, Stay Open offers small businesses across Hertfordshire access to a wide range of free support to help them navigate changing COVID advice and regulations, update risk assessments to ensure that they continue to trade safely, and plan for future success with financial support and continuity planning.

The support packages, which are free to access for eligible businesses in Hertfordshire, are being funded by the Hertfordshire Health Protection Board, and delivered by the Hertfordshire Growth Hub, the Better Business for All partnership, Visit Herts, and ourselves.

For further information, visit the Hertfordshire Growth Hub website.

Guidance on how to work safely

It's vital that establishments ensure they are meeting the COVID-secure guidelines. Find out more on the Government website

More business support

Further advice and support during the coronavirus (COVID-19) outbreak can be found on these sites: