warning sign Our Customer Service phone lines will be closed on Good Friday (15 April) and Bank Holiday Monday (18 April). During these times you can still use all our online services.

You can also contact the emergency council housing repairs service on 0800 018 6050 and make payments using our 24 hour automated service on 0345 370 6070  ×

COVID-19 - Test and Trace Support Scheme

Updated 7 April 2022

The Test and Trace Support scheme has now closed.  

The scheme started on 28 September 2020 and ended on 23 February 2022. The scheme was split into a Main Scheme (for people getting a benefit listed below) and a Discretionary Scheme (for people on a low income not getting one of the listed benefits).

The information below is for reference. If you are still waiting to hear about an application you have made, you can email us at covidsupport@dacorum.gov.uk or call 01442 228894.

Who was eligible for a payment?

To be eligible for a support payment of £500 you must either:

  • have been asked to self-isolate by NHS Test and Trace because you've tested positive for coronavirus, or
  • have been asked to self-isolate by NHS Test and Trace because you have recently been in close contact with someone who has tested positive and you are not fully vaccinated, or
  • your child has tested positive for coronavirus and you have to take time off work to care for them. Your child must be aged 15 or under, or if they have an Education, Health and Care Plan they must be aged 25 or under.

You must also:

  • be employed or self-employed, and
  • be unable to work from home and will lose income as a result, and
  • be aged 16 or over, and
  • be currently receiving Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker's Allowance, Income Support, Housing Benefit and/or Pension Credit, or your normal net weekly earned income is less than £500
  • Have been asked to self-isolate by NHS Test and Trace because you have recently been in close contact with someone who has tested positive for the Omicron variant of coronavirus
  • Your child has been asked to self-isolate because they have recently been in close contact with someone who has tested positive for the Omicron variant of coronavirus and you have to take time off work to care for them.
Test and Trace eligibility criteria
Summary of eligibility criteria
  Main scheme Discretionary scheme
  Original Parental  Original Parental
You have tested positive for coronavirus  ●    ●  
You have been told to self-isolate by NHS Test and Trace and you are not fully vaccinated  ●
   ●
 
Your child has tested positive for coronavirus     ●     ●
You have been told to self-isolate by NHS Test and Trace because you are a close contact of someone who has tested positive for the Omicron variant of coronavirus  ●    ●  
Your child has been told to self-isolate by NHS Test and Trace because they are a close contact of someone who has tested positive for the Omicron variant of coronavirus          ●         ●
You have a valid eight-digit Test and Trace ID   ●    ●
 
You must have completed the digital journey to provide NHS Test and Trace with your close contact information (you won’t get a valid ID without doing this)
 ●
   ●
 
You must be employed or self-employed
  ●   ●   ●   ●
You should be unable to work from home
  ●   ●   ●   ●
You will lose income as a result of not being able to work
  ●   ●   ●   ●
You must be aged 16 or over
  ●   ●   ●   ●
You must be receiving at least one of Universal Credit, Working Tax Credit, Income-based Employment and Support Allowance, Income-based Jobseekers' Allowance, Income Support, Housing Benefit or Pension Credit
 ●
 ●
   
Your normal net earned income is less than £500 per week
      ●   ●
Your capital (savings) is less than £16,000
     ●   ●

Who was not eligible?

You will not be eligible for payment if:

  • you are a close contact of a positive case and you have been fully vaccinated
  • you are quarantining after travelling abroad (unless you test positive during the 14-day quarantine period)
  • you have not received a notification from NHS Test and Trace telling you to self-isolate (unless it is your child who has been told to self-isolate)
  • you can work from home during a period of self-isolation
  • your period of self-isolation started before the Test and Trace Support Scheme launched on 28 September 2020, even if you are still required to self-isolate after that date
  • your child’s period of self-isolation started before the Test and Trace Support Scheme expanded on 8 March 2021, even if they are still required to self-isolate after that date
  • you will receive full pay from your employer during your self-isolation
  • you are on full-time furlough
  • you start an additional period of isolation before the previous one ends
  • your period of self-isolation started after the Test and Trace Support Scheme ended on 23 February 2022

What happens next?

Once you have submitted your completed application and supporting evidence we will carry out the necessary checks to confirm you are eligible for a payment. If you are eligible, we will let you know when you will receive your payment. 

Fraud

You may face prosecution if you have manipulated or falsified your position in order to obtain these payments, including failure to self-isolate as requested by NHS Test and Trace, and which puts others at risk. Any payment made as a result of fraud may be subject to recovery action, as may any grants paid in error.

The Government is supporting us to make the necessary checks to ensure payments can be verified and have been made correctly. These checks include using a credit reference agency to validate the bank account details you have provided.

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